We want you to be satisfied with your purchase of our Oil Painting Decoration products. If there is an issue with your order, please contact us and we will do our best to assist you.
1. Returns
We generally accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned with its original packaging where reasonably possible
- Not be damaged, altered, or used after delivery
- Be accompanied by your order information or proof of purchase
Certain products or orders may be excluded from returns where permitted by applicable law.
2. Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. To help us resolve the issue efficiently, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging, when applicable
After reviewing the information, we may offer a replacement, return, refund, or another appropriate solution depending on the circumstances.
3. How to Request a Return
Before sending anything back, please contact our customer service team at:
Email: helpdeskline@flockhearth.com
Please include your order number and the reason for your return.
We will provide return instructions if your request is approved. Please do not send a return to an address without receiving return instructions from us first.
4. Return Shipping Costs
If the return is due to receiving a damaged, defective, or incorrect item, we may cover reasonable return shipping costs where appropriate.
For returns due to a change of mind, incorrect selection, or other reasons not caused by an issue with the product, the customer may be responsible for the applicable return shipping costs, unless otherwise required by applicable law.
5. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your payment provider or financial institution to process and display the refund.
6. Partial Refunds
In certain circumstances, a partial refund may be considered if an item has minor damage or other issues that do not require a full return.
Any partial refund will be determined based on the specific circumstances of the order.
7. Non-Returnable Situations
A return may not be accepted when:
- The return period has expired
- The item has been used, altered, or damaged after delivery
- The product is returned without prior authorization when authorization is required
- The item cannot reasonably be identified with the original order
- The return does not meet applicable return requirements
These limitations do not affect any mandatory rights you may have under applicable consumer protection laws.
8. Exchanges
If you need to exchange an item, please contact us at helpdeskline@flockhearth.com.
Depending on product availability and the circumstances of the request, we may provide an exchange or another appropriate solution.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests received before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible, and the order may need to follow our return procedure.
10. Late or Missing Refunds
If you have been notified that a refund has been issued but have not received it, please:
- Check your original payment account.
- Contact your payment provider or bank.
- Allow additional processing time where applicable.
If you still cannot locate the refund, please contact us at helpdeskline@flockhearth.com.
11. Contact Us
For questions about returns, refunds, damaged products, or exchanges, please contact:
Email: helpdeskline@flockhearth.com
We will review your request and work with you to find an appropriate solution.