Thank you for choosing our Oil Painting Decoration products. We aim to make every order experience as smooth and convenient as possible.
1. Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully confirmed.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high order volume, holidays, promotions, or circumstances beyond our control, processing may take additional time.
2. Shipping Time
Estimated delivery times depend on the destination and shipping method selected at checkout.
As a general estimate:
- Standard Shipping: 7–20 business days
- Express Shipping: 3–10 business days, where available
These are estimates rather than guaranteed delivery dates.
3. Shipping Costs
Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.
4. Tracking Information
When tracking is available, we will provide tracking information after your order has been shipped.
Please note that tracking information may take some time to become active after the package has been handed to the shipping carrier.
5. Delivery Delays
Delivery times may be affected by circumstances outside our control, including:
- Weather conditions
- Customs processing
- Transportation delays
- Carrier disruptions
- Public holidays
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
We will make reasonable efforts to assist with shipping-related issues, but we cannot guarantee a specific delivery date.
6. Incorrect Shipping Information
Please carefully check your shipping information before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will try to assist if the order has not yet been shipped.
Once an order has been shipped, additional shipping costs caused by an incorrect address may be the customer’s responsibility where applicable.
7. Customs and Import Charges
Depending on your destination, international orders may be subject to customs duties, taxes, or other import charges.
Any such charges are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
Customs procedures and fees vary by country, and we cannot control the decisions or processing times of local customs authorities.
8. Lost or Damaged Packages
If your package appears to be lost, damaged, or significantly delayed, please contact us so that we can review the situation and provide assistance where possible.
For damaged products, please provide photographs of the item and packaging when contacting us.
9. Contact Us
If you have questions about shipping or your order, please contact:
Email: helpdeskline@flockhearth.com